Brenda Wensil (Author)
Brenda F. Wensil is managing director at Bravanti. She was previously an executive leader for First Union (now Wells Fargo), and she established the first customer-focused strategy for the federal government as chief customer experience officer at the US Department of Education's Office of Federal Student Aid.
Kathryn Heath (Author)
Kathryn Heath, Ph. D., is a founding partner at Flynn Heath Holt Leadership. She serves as a coach, developer of women’s leadership programs, and training designer.