Most approaches to conflict resolution and negotiation result in just temporary settlement, compromise, or capitulation. ...
The workplace is a "blink" world—studies confirm that people form opinions of one another within the first seven seconds ...
Every day we work with others to solve problems and make decisions, but the experience is often stressful, frustrating, a...
Bestselling author (Communicate with Confidence!, over 160,000 copies sold) Dianna Booher takes the mystery out of creati...
How can you respect the customer's buying patterns, rather than forcing your selling patterns on them?